To assess if our client’s operations is performing in the most effective and efficient manner.
Our Operational Reviews are design around 4 key areas:
Understand customers' perceptions & experience of the product/service offering.
Determine the effectiveness of processes & technologies in delivering the customer proposition.
Assess how well the structure & culture support the business processes and strategy.
Review & benchmark effective use of profit and cost drivers.
Resultant projects typically include one or more of the following program of activities:
Business or operational process redesign and implementation
Correct quality issues and the effectiveness/efficiency of processes.
Drive cost reduction through competitive benchmarking, re-balancing resources and process efficiency
Restructure the team, the department or across the business
Improve management reporting, including information and process