To create pathways to deliver high-quality service, in a productive way, at a competitive cost and time to output.
We apply a four-step method to create better processes and improve performance:
Document the process from start to finish, capturing each step along the way
Assess the process performance and identify metrics, using findings as the basis for continuous process improvement
Improve the process to improve quality, efficiency, customer journey based on Lean and Six Sigma principles.
Manage the process through information flow, actions and related activities.
Resultant projects typically include one or more of the following program of activities:
Prioritise Key Process
Prioritise key processes based on the value & impact to better allocate management and operational focus.
Define Guiding Principles
Define & agree relevant principles that will guide the development of future operational strategy.
Develop Future State & Roadmap
Create roadmap and action plans to implement the redesign and realise the benefits.
Implement Workflow Management Solution
Implement workflow management solution to digitise and automate the improved workflow.